How does Studytube handle requests for new functionality?

As a user of the Studytube learning platform, you may have ideas for new functionality—for example, because it would improve or streamline your internal processes. In this article, we explain how you can ensure your ideas reach the right place and what Studytube does with them afterward.

How do I submit an idea?

Submitting and processing an idea works as follows:

1. Send your idea to service@studytube.nl.
   Please include as much relevant information as possible:

   • Describe your idea as clearly as you can: how do you currently work, and what would the desired situation look like? Screenshots can help clarify your explanation.

   • Explain the added value for your organization. For example, would your idea streamline a daily process or encourage employees to engage more with the learning platform?

2. Our Technical Support Specialists will review your idea and think along with you. In some cases, existing functionality may already support your process, but it may not yet be known or used.

3. If no suitable solution exists, we will submit the idea to our internal idea portal. This portal is managed by our Customer Success team and Product team.

Once our Technical Support department has forwarded the idea to the idea portal, you will be informed accordingly and the support ticket will be closed.

Where can I see whether my idea will be implemented?

The Product team reviews every submitted idea. There are two possible outcomes:

• Your idea may already exist, or the problem or use case you want to solve may already be known and planned for future development. In that case, you may see the solution or new development reflected in:

  • one of the product roadmap sessions (registration available via the Brilliant Community), and/or

  • our product updates (link).
    We therefore recommend keeping a close eye on these channels.

• If the idea does not align with the direction in which the Studytube platform is developing, it will not appear in the roadmap or product updates.

If the issue you raise is urgent and prevents your organization from properly using or adopting the learning platform, we advise discussing this directly with your Customer Success Manager.