PE-Online error codes

Modified on Tue, 12 Sep 2023 at 02:52 PM

When you go to 'PE-Online' in the LMS, under 'Log' you will find all data logs which were sent to PE-Online. A number of errors can occur during processing by PE-Online. In order to view what went wrong, you can view this by clicking on the line. You will end up on a page where you can view all details. Be aware that the notifications are not generated through Studytube, but by the supplier of PE-Online.



We have named and described the most common errors you told us about.


Should your error notification not be amongst them and you cannot find the cause, contact Xaurum directly. You can find a summary of all error notifications that might occur here.


No access, Incorrect User ID or User Key.

Check the UserKey and UserID in the Login details tab.


Professional organisation does not exist

The user is not known in PE-Online. Check whether the customer number has been correctly entered in Studytube and whether the individual is known in PE-Online. This notification is sometimes unclear because this notification also appears if you fill in the wrong professional group.


PE course ID is incorrect

No corresponding e-learning has been found in PE-Online. Check the Course ID of the accreditation. Check the Course ID of the accreditation, it must be the same as the ID that has been provided (or can be searched) by the supplier of the e-learning.


PE module does not exist 

No corresponding module has been found in PE-Online. Check the Module ID with your Accreditation. This notification is sometimes unclear because this notification also appears if you intentionally do not fill in any Module ID.

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