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Emails – How do I send an email from the LMS?

Sending emails from the LMS

In this article, you’ll learn how to easily send an email to multiple users via the LMS.


What can you do with this feature?

With the email feature, you can quickly and directly communicate with one or more users within your academy. This is useful for sharing updates, reminders, or additional information. The feature can be used from All employees, but also, for example, from the participants of an event or an online training.


How do you send an email?

Follow these steps:


  1. Go to User and select the recipients. Choose the users you want to send the email to. You can select multiple people at once.

  2. Once one or multiple users are selected, a black bar appears. Click on the e-mail symbol in the black bar. 

  3. Add additional recipients (optional). You can add extra recipients who will receive a copy of the email, such as team managers. These recipients will appear in the CC field of the email.

  4. Enter the sender details

    • From name: your name is shown by default

    • Reply-to: the email address where replies should be sent

  5. Add a subject. Enter a clear subject for your email so recipients immediately know what it is about.

  6. Write your message. Use the text field to compose your message. You can use the variable %recipient_name% to personalize your email; it will automatically be replaced with the recipient’s name.
    You have up to 20,000 characters to write your message. In the bottom-right corner, you can see how many characters you’ve already used.

  7. Save the email as a draft (optional). Not ready to send yet? You can save the email as a draft and edit or send it later.

Note: You will only see automatically sent emails or emails that you have sent yourself. Emails sent by colleagues are not visible to you.