It can happen that an employee cannot log in via SSO. To log in via SSO, certain conditions must be met. It is always good to check these when an employee cannot log in via SSO, even though you expected them to:
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Check presence in Studytube
An employee must be present in Studytube to log in via SSO. Check in the LMS under the 'Employees' tab to see if the employee is present there. -
Check presence in the SSO System (e.g., Azure)
Additionally, the employee must be present in the SSO system (e.g., Azure). If an employee has just joined, it is possible that your IT department has not yet added them to the SSO system. Always check with your IT department to see if the employee is present in the SSO system. -
Check if email addresses match
It is important that the employee is registered with the same email address in Studytube as in the SSO system. Sometimes, an employee tries to log in to Studytube with a different email address, which causes them not to be recognized. Always ask the employee which email address they are trying to log in with and check in the LMS if it matches their account in Studytube. -
Check if the UID is correctly filled
Ensure the employee has a UID (User ID). Employees who have been added manually often do not have a UID and therefore cannot access via SSO. You can check this by looking up the employee in the LMS and verifying if the 'UID' field is filled under the 'Details' tab.
Does the employee meet the above requirements but still cannot log in? Then check out our support article: Why can't my employee log in via SSO?