If you use an AFAS integration or a CSV/SFTP integration with your HR system, you can check in the LMS to see if the synchronization was successful. To do this, go to the 'Settings' tab in the LMS and then to 'Sync Logs'.
The sync logs can have three different statuses:
- Completed
The synchronization of the HR integration has completed without errors. All employee or manager data sent by your organization to Studytube will now be in Studytube. - Partially Completed
In a partially completed synchronization, the synchronization was partially successful but not for all employees or managers. By clicking on the status, you will go to the 'Integration Logs'. Here you can see exactly which employee was successfully updated and which was not, and why. This FAQ article contains all possible error messages. - Failed
The synchronization failed and did not take place. By clicking on the status, you will go to the 'Integration Logs', where you can see why the synchronization failed. Often, it fails because an empty file was provided or more employees are being deleted than allowed by the settings.
If the cause is not clear, send an email to service@studytube.nl. Include the steps you have already taken for a quick resolution.