Licenses

This article covers the following topics:

• The difference between user and content licenses

• What to do when licenses run out

• Why licenses can show a negative balance

• Why you can't add users when content licenses are negative

What is the difference between user and content licenses?

There are two types of licenses within the academy:

• User license: grants an employee access to the learning environment.

• Content license: grants access to Studytube content.

A user needs at least one user license to log in, and a content license if they also need access to Studytube's learning content.

What to do when licenses run out?

If all available licenses are in use:

• Contact your Customer Success Manager to request additional licenses.

• Until then, you won't be able to activate new users (user licenses) or allow users to access content (content licenses).

• Tip: Remove users who have been inactive for a long time.

How can licenses show a negative balance?

Licenses may temporarily go into the negative in certain situations, for example:

• When a user is added before the license count has updated.

• Through automated synchronization with an HR system that adds new users.

In these cases, the academy may temporarily display a negative number of available licenses. Please contact us if this occurs.

Why can't I add users when content licenses are negative?

Although a user only needs a user license to log in, adding new users can be blocked if:

• The settings automatically assign a content license to every new user.

• There are no content licenses available.

Solution: contact us to request additional content licenses, or adjust the settings in consultation with your Customer Success Manager.