Your Rights as a User – Personal Data
In short: As a user of the platform, you have the right to access, rectify, port, and delete your personal data. We recommend first contacting your organization's administrator, or emailing service@studytube.nl.
As a user of our platform, you have several rights regarding your personal data. On this page, we explain what rights you have, how you can exercise them, and what you can expect from us.
Because we are a B2B SaaS solution, your account is managed by the organization (your employer or training provider) that uses our platform. For some requests, we recommend contacting the administrator within your organization first — this is often the fastest route.
Your rights at a glance
Right of access: You have the right to know what personal data we process about you. This includes your profile details, progress data, and any other information linked to your account.
Right to rectification: Is your data incorrect or incomplete? You have the right to have it corrected. Some details can be updated yourself via your profile page on the platform. For other corrections, you can submit a request using the steps below.
Right to data portability (export): You have the right to request a copy of your personal data in a common, machine-readable format, so you can transfer it to another service if needed.
Right to deletion: You can submit a request to have your account and associated personal data deleted.
How do you submit a request?
Option 1: Through your organization (recommended)
Contact the administrator within your organization (for example, an admin or HR contact). They can process your request directly or submit it to us on your behalf. This is usually the fastest way.
Option 2: Directly with us
Send an email to service@studytube.nl including:
- Your full name
- The email address you're registered with
- The name of your organization
- The type of request (access, rectification, export, or deletion)
- For rectification: a description of what needs to be changed
What happens next?
- We verify your identity and your request
- If necessary, we contact your organization
- We process your request in accordance with our legal obligations (GDPR)
- You'll receive a confirmation once your request has been handled
Important information
- Access and export: You'll receive an overview or export file of the data we process about you.
- Rectification: Changes are made unless we're legally required to keep certain data unchanged.
- Deletion: Your account and personal data are deleted, unless we are legally required to retain them (for example, for compliance or administrative obligations).
Note: After deletion, you will no longer be able to use the platform. Deleting your account may also affect data that is part of reports within your organization.
Processing time
We aim to handle your request within 30 days. For complex or multiple requests, this may take up to a maximum of 90 days; we'll inform you in good time if that's the case.
Do you have questions about your rights or this process? Contact us at service@studytube.nl and we’ll be happy to help.